Effective Date: July 24, 2026

This Refund Policy applies to all purchases made from Elite Guild Studios through our SellAuth storefront.

1. All Sales Are Final

All sales are final. Elite Guild Studios does not provide refunds, returns, exchanges, cancellations, or store credit after a payment has been completed.

By completing a purchase, you acknowledge and accept this policy before receiving your product or service.

2. Nonrefundable Purchases

Refunds will not be provided for:

• Accidental or unauthorized purchases made through your account
• Changes of mind after purchasing
• Failure to read the product description or requirements
• Dissatisfaction based on personal preference
• Compatibility issues disclosed before purchase
• Incorrect information provided by the customer
• Failure to provide information required to complete an order
• Delays caused by the customer
• Completed, delivered, downloaded, or activated products
• Custom work that has already begun
• Bot features, licenses, subscriptions, or rebrands
• Loss of access caused by customer actions
• Discord account or server suspensions
• Violations of our Terms of Service
• Changes, outages, or restrictions involving third-party platforms

3. Digital Products and Services

Because our products and services are digital, they cannot be physically returned after delivery, download, activation, or access.

If you experience a legitimate delivery or technical issue, contact us for assistance. Elite Guild Studios may attempt to correct, replace, reactivate, or redeliver the product when appropriate. Providing assistance does not guarantee or create eligibility for a refund.

4. Custom Orders

Payments for custom graphics, branding, Discord development, configurations, or other personalized services are nonrefundable once payment has been completed.

Customers are responsible for reviewing product details and providing accurate instructions before placing an order. Requests outside the original scope may require an additional payment.

5. Subscriptions

If a product uses recurring billing, canceling the subscription will prevent future renewals. Payments that have already been processed remain final and nonrefundable, including payments for unused time.

Customers are responsible for canceling before the next renewal date.

6. Payment Disputes

For delivery or order concerns, customers should contact Elite Guild Studios and allow a reasonable opportunity to investigate and assist before filing a payment dispute.

Fraudulent or improper disputes may result in the suspension of products, bot features, licenses, subscriptions, and future purchasing privileges. Order records, delivery confirmation, access logs, customer communications, and acceptance of this policy may be submitted to the payment provider as evidence.

If you believe a payment was genuinely unauthorized, contact your payment provider immediately.

7. Legal Exceptions

This policy applies to the fullest extent permitted by law. Refunds will only be provided when required by applicable law.

8. Contact

For questions or assistance with an order, contact Elite Guild Studios through:

Discord: .sallaz
Support Server: https://discord.gg/egs-services

By completing a purchase, you confirm that you have read, understood, and accepted this Refund Policy.