Effective Date: July 24, 2026

This Privacy Policy explains how Elite Guild Studios handles information received through our SellAuth storefront. By purchasing from our store, you acknowledge the practices described below.

1. Information We Receive

When you place an order through SellAuth, we may receive:

• Your name and email address
• Your Discord username or user ID
• Order and invoice information
• Products or services purchased
• Transaction amount and payment status
• Information submitted through checkout fields
• Messages, files, images, or project details you provide
• Communications sent through tickets or customer support

SellAuth may independently collect technical information such as your IP address, device information, browser type, cookies, and storefront activity.

2. Payment Information

Payments are processed through SellAuth and available third-party payment providers, including Stripe and Cash App.

Elite Guild Studios does not directly collect or store complete credit card numbers, bank account details, or payment account passwords. We may receive limited transaction details such as the payment method, amount, status, date, and transaction identifier.

3. How We Use Information

Information received through SellAuth may be used to:

• Process and fulfill orders
• Deliver digital products and services
• Complete custom projects
• Activate purchased bot features
• Communicate about an order
• Provide customer support
• Verify payments
• Prevent fraud and abuse
• Maintain transaction and delivery records
• Resolve disputes
• Enforce our Terms of Service
• Comply with legal obligations

4. How Information Is Shared

We may share limited information with:

• SellAuth for storefront and order processing
• Stripe, Cash App, or other payment providers for transaction processing
• Discord when required for support or product activation
• Hosting or technology providers needed to deliver a product
• Government authorities when legally required

Elite Guild Studios does not sell or rent customers’ personal information.

5. Payment Provider Privacy Policies

Stripe and Cash App independently collect, process, and retain information according to their own privacy practices. Their official privacy policies are available below:

• Stripe Privacy Policy: https://stripe.com/privacy
• Cash App Privacy Notice: https://cash.app/legal/us/en-us/privacy

Elite Guild Studios does not control how these payment providers independently collect, process, secure, or retain customer information.

6. Data Retention

We retain order and customer information only for as long as reasonably necessary to fulfill purchases, provide support, maintain business records, prevent fraud, resolve disputes, and comply with legal or tax obligations.

SellAuth and payment providers may retain information according to their own retention policies.

7. Data Security

We take reasonable measures to protect information under our control. However, no online service or electronic storage system can be guaranteed to be completely secure.

Customers should never send passwords, account recovery codes, complete payment details, or other unnecessary sensitive information through SellAuth tickets or Discord.

8. Your Privacy Rights

Depending on your location, you may request access to, correction of, or deletion of personal information held by Elite Guild Studios.

Some information may need to be retained for transaction records, fraud prevention, legal compliance, or active payment disputes. SellAuth-related account or platform requests may need to be submitted directly to SellAuth.

9. Third-Party Services

SellAuth, Stripe, Cash App, Discord, and other third-party services maintain their own privacy practices. Elite Guild Studios is not responsible for information independently collected or processed by these services.

Customers should review the privacy policies of the applicable third-party services before using them.

10. Children’s Privacy

Our products and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Customers who are not legally permitted to make purchases independently must have permission from a parent or legal guardian.

11. Policy Changes

This Privacy Policy may be updated when our services, providers, or legal obligations change. Any updated version will include a revised effective date.

12. Contact

For privacy questions or requests, contact Elite Guild Studios through:

Discord: .sallaz
Support Server: https://discord.gg/egs-services